How to Troubleshoot Internet Connectivity Issues

Issue: No internet access or intermittent connection.

Check Physical Connections – Ensure cables are plugged in and Wi-Fi is enabled.
Restart Your Router and Modem – Power cycle both devices.
Run Windows Network Troubleshooter – Use built-in diagnostics.
Flush DNS Cache – Run ipconfig /flushdns in Command Prompt.
Renew IP Address – Run ipconfig /release and ipconfig /renew.
Check for Outages – Visit your ISP’s website or use mobile data.
Update Network Drivers – Use Device Manager to update drivers.
Reset Network Settings – Use Windows network reset feature.



How to Fix a Slow Computer

Issue: Computer performance has degraded over time, causing frustration and delays.

Restart Your Computer – Clears memory and closes background processes.
Check for Background Programs – Use Task Manager (Ctrl + Shift + Esc) to end high-usage tasks.
Disable Startup Programs – Disable non-essential apps from launching at startup.
Run Disk Cleanup – Remove temporary and system files.
Uninstall Unused Software – Free up space by removing unnecessary programs.
Check for Malware – Run a full antivirus scan.
Update Your System – Keep Windows and drivers up to date.
Consider Hardware Upgrades – Add RAM or switch to an SSD for better performance.

How to Resolve Login and Password Issues

Issue: Users are locked out of accounts due to forgotten passwords or authentication errors.

Use the “Forgot Password” Feature – Reset via email or SMS.
Check Caps Lock and Keyboard Layout – Ensure correct input settings.
Verify Username or Email – Double-check spelling and domain.
Clear Browser Cache – Remove stored data that may interfere.
Try a Different Browser or Device – Rule out browser-specific issues.
Enable Multi-Factor Authentication (MFA) – Add extra security and recovery options.
Contact IT Support – For work accounts, request credential reset.
Use a Password Manager – Store and retrieve passwords securely.
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